Once you order a repair from our website (or custom repair invoice), you'll receive an automated email with instructions on how to package the console and where to send it using whichever mail service you prefer (we're located in Washington State). Our prices cover return shipping.
Our repairs usually take between 1-5 business days, from the time we receive the console to the time we ship it back to you.
Once we receive your console, we'll send an email with your scheduled repair date.
Before we ship it back to you, we test our repairs to make sure they work. The repairs listed on our website have a 90-day warranty. Custom repairs not listed on the website may or may not have a limited warranty; it depends on the repair.
If the console is not repairable, we will refund your card, minus our bench fee for the time spent diagnosing and working on it. The PS5 and Series X bench fee is $50 and the bench fee for all other consoles is $39. We can then send the console back to you or recycle it here locally.
Thanks for stopping by, we look forward to repairing your console!