Once you order a repair from our website (or custom repair invoice), you'll receive an automated email with instructions on how to package the console and where to send it using whichever mail service you prefer (we're located in Washington State). Our prices cover return shipping. Note: Make sure to check your spam folder after you order if you don't see the automated email in your inbox.
Our repairs usually take between 1-5 business days, not including shipping to and from your location. It's rare that our repairs are delayed, but delays can happen due to: 1. Parts shipped from China taking much longer to arrive and some electronic components are extremely hard to get because of worldwide shortages due to COVID. 2. Additional repairs- If your console needs additional work after the original repair is complete, it may require more time.
Once we receive your console, we'll send an email within 24hrs that includes your scheduled repair date. For return shipping, all packages are insured up to $100. If you would like faster shipping or more insurance, please contact us and we'll bill you for any additional fees.
Before we ship it back to you, we test our repairs to make sure they work. The repairs listed on our website have a 90-day warranty. Custom repairs not listed on the website may or may not have a limited warranty; it depends on the repair.
If the console is not repairable, we will refund your card, minus our bench fee for the time spent diagnosing and working on it. The PS5 and Series X bench fee is $50 and the bench fee for allother consolesis $39. We can then send the console back to you or recycle it here locally.
Thanks for stopping by, we look forward to repairing your console!